Duration: 4 days, 23 hours and 18 minutes

Affected Components: Trizetto

Jul 29, 13:47:57 GMT+0
Investigating - Trizetto is currently investigating this incident..

Aug 3, 13:05:47 GMT+0
Resolved - This incident has been resolved..

Duration: 15 hours and 53 minutes

Affected Components: Trizetto

Jul 28, 19:16:42 GMT+0
Investigating - Trizetto is currently investigating this incident..

Jul 29, 11:10:01 GMT+0
Resolved - This incident has been resolved..

Duration: 5 days and 39 minutes

Affected Components: Veradigm / Allscripts

Jul 27, 14:23:45 GMT+0
Resolved - This incident has been resolved..

Jul 22, 13:45:06 GMT+0
Investigating - ALLSCRIPTS IS CURRENTLY EXPERIENDING ISSUES ON THEIR END AND THE PROGRAM MAY NOT BE WORKING. AT THIS TIME THERE IS NO ETA..

Duration: 42 minutes

Affected Components: Address Validation

Jul 20, 19:00:07 GMT+0
Investigating - ADDRESS VALIDATION FEATURE IS CURRENTLY NOT FUNCTIONING PROPERLY DUE TO CHANGES WITH THE USPS SITE. THIS HAS BEEN SUBMITTED TO THE DEVELOPMENT TEAM AND THEY ARE WORKING TO RESOLVE ASAP. AT THIS TIME THERE IS NO ETA..

Jul 20, 19:42:09 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 46 minutes

Affected Components: Vision Web

Jul 1, 16:41:58 GMT+0
Resolved - This incident appears to have been resolved..

Jul 1, 13:55:47 GMT+0
Investigating - VisionWeb is currently experiencing issues on their end. At this time we have no ETA on a fix. .

Duration: 1 hour and 17 minutes

Affected Components: Trizetto

May 28, 15:39:22 GMT+0
Resolved - This incident has been resolved..

May 28, 14:22:35 GMT+0
Investigating - Trizetto is currently investigating this incident..

Duration: 49 minutes

Affected Components: Trizetto

May 27, 13:57:54 GMT+0
Investigating - Trizetto is currently investigating this incident..

May 27, 14:47:21 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 7 minutes

Affected Components: Trizetto

May 15, 13:45:09 GMT+0
Investigating - Trizetto is aware of the issue and is working to repair. At this time there is no ETA..

May 15, 15:51:54 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 21 minutes

Affected Components: Trizetto

May 1, 14:16:08 GMT+0
Investigating - Trizetto is aware of the issue and is working to repair. At this time there is no ETA. .

May 1, 15:36:44 GMT+0
Resolved - This incident has been resolved..

Duration: 8 hours and 55 minutes

Affected Components: Vision Web

Mar 11, 23:00:34 GMT+0
Resolved - Requires users to update their CrystalPM software. .

Mar 11, 14:05:54 GMT+0
Investigating - Vision Web is currently experiencing integration issues on their end. This has been sent to their development team and is being looked at. Will report back as soon as more information is available. .

Duration: 3 hours and 15 minutes

Affected Components: Trizetto

Mar 3, 19:14:23 GMT+0
Resolved - This incident has been resolved..

Mar 3, 15:59:48 GMT+0
Investigating - Per Trizetto: TriZetto Provider Solutions is aware of an issue preventing some users from viewing Electronic Remittance Advice (ERAs) on the Client Website. No action is required from providers at this time. We are actively working to resolve the issue and process the pending files..

Duration: 6 hours and 1 minute

Affected Components: Trizetto

Mar 2, 13:54:36 GMT+0
Investigating - Multiple reports of Trizetto outage. Issue is on their end. .

Mar 2, 19:55:22 GMT+0
Resolved - This incident has been resolved..

Duration: 6 minutes

Affected Components: Thinksmart Cloud

Feb 27, 23:39:10 GMT+0
Investigating - We are currently investigating this incident..

Feb 27, 23:44:43 GMT+0
Resolved - This incident has been resolved..

Duration: 15 minutes

Affected Components: Thinksmart Cloud

Feb 23, 20:47:38 GMT+0
Investigating - We are currently investigating this incident..

Feb 23, 21:02:37 GMT+0
Resolved - This incident has been resolved..

Duration: 21 hours and 24 minutes

Affected Components: USPS (ADDRESS VALIDATION)

Feb 23, 17:59:00 GMT+0
Investigating - We are currently investigating this incident and will update when we have more information. .

Feb 24, 15:22:33 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 48 minutes

Affected Components: Thinksmart Cloud, ScheduleYourExam

Feb 12, 15:29:12 GMT+0
Investigating - Thinksmart cloud is currently experiencing issues, also affecting ScheduleYourExam. We are currently investigating this incident..

Feb 12, 15:37:19 GMT+0
Identified - Per Thinksmart: "We are currently experiencing a partial service interruption due to a hardware failure. We have had a memory module fail on one of our storage servers. Our team is addressing the issue and we expect to have that server back online shortly. We do not expect this to be a long-term outage.".

Feb 12, 15:58:15 GMT+0
Identified - We identified that a RAM Memory module failed and signaled a partial failure as the module that failed was actively in use. A reboot did not clear the issue. We have enginners at the data center now and they are replacing the module with spares as well as moving clients to new system simultaneously. I am working to get a status from them, but they are literally inside the systems. I do not expect this to be a long issue. The longest amount of time will be replacing the module which takes a bit longer than a regular PC because its in a rack. Ill update on very regular intervals, I am waiting for a response from my last request..

Feb 12, 17:04:44 GMT+0
Identified - Per Thinksmart: system crashed due to load again. were are replacing the memory now. the system will not stay stable. \[10:55 AM\] estimated time to recover 10-15 mins \[11:00 AM\] Im watching a live feed to the data center and they already have the affected systems pulled from the racks and are working on the replacement now. I will update you here more than i update the [status.thinksmartinc.com](http://status.thinksmartinc.com) however it has been updated a few mins ago.

Feb 12, 17:30:43 GMT+0
Identified - RAM has been replaced and servers are being restarted. ETA for full restore of services is 12pm CST.

Feb 12, 17:51:25 GMT+0
Identified - system with hardware failure had been repaired as is back online. We are restarting the remote system to allow office to get back on. All systems are being restarted to ensure that everything is fully 100% operational. keep trying your logins as you should be back online as your system comes up..

Feb 12, 18:17:20 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 45 minutes

Affected Components: ABB

Jan 9, 17:02:26 GMT+0
Investigating - FROM ABB: Please be advised we are currently experiencing an unplanned service outage that started around 11:15 AM ET. We working to restore service and will provide updates as available. We understand the inconvenience this may cause and appreciate your patience..

Jan 9, 19:47:16 GMT+0
Resolved - This incident has been resolved..

Duration: 6 hours and 20 minutes

Affected Components: Trizetto

Dec 17, 21:36:21 GMT+0
Resolved - This incident has been resolved..

Dec 17, 15:16:32 GMT+0
Investigating - Trizetto is currently investigating this incident..

Dec 17, 16:04:22 GMT+0
Investigating - TriZetto Provider Solutions is aware that users may be experiencing slowness or errors when attempting to send and receive files via Secure File Transfer Protocol (SFTP) today, Wednesday, December 17, 2025\. If unable to upload files, clients can utilize the Alternate Send Method by navigating to the following: On the home page under the Send and Receive menu > Send/Receive Files > Switch to Alternate Send Methods > Browse for the file to upload No provider action is required, an update will be provided once available. Thank you for your patience..

Duration: 2 hours and 34 minutes

Affected Components: Trizetto

Dec 11, 14:37:05 GMT+0
Investigating - TriZetto Provider Solutions is aware that users may be experiencing slowness or errors when attempting to send and receive files via Secure File Transfer Protocol (SFTP) today, Thursday, December 11, 2025\. If unable to upload files, clients can utilize the Alternate Send Method by navigating to the following: On the home page under the Send and Receive menu > Send/Receive Files > Switch to Alternate Send Methods > Browse for the file to upload No provider action is required, an update will be provided once available. Thank you for your patience..

Dec 11, 17:00:55 GMT+0
Resolved - Per Trizetto, this incident has been resolved..

Dec 11, 14:26:37 GMT+0
Investigating - "Error: An established connection was aborted by the server." We are currently investigating this incident..

Duration: 4 hours and 2 minutes

Affected Components: Trizetto

Dec 4, 14:30:26 GMT+0
Investigating - TriZetto Provider Solutions is aware that users may be experiencing slowness or errors when attempting to send and receive files via Secure File Transfer Protocol (SFTP) today, Thursday, December 4, 2025\. If unable to upload files, clients can utilize the Alternate Send Method by navigating to the following: On the home page under the Send and Receive menu > Send/Receive Files > Switch to Alternate Send Methods > Browse for the file to upload No provider action is required, an update will be provided once available. Thank you for your patience..

Dec 4, 18:32:37 GMT+0
Resolved - TriZetto Provider Solutions is aware that users may be experiencing slowness or errors when attempting to send and receive files via Secure File Transfer Protocol (SFTP) today, Thursday, December 4, 2025\. If unable to upload files, clients can utilize the Alternate Send Method by navigating to the following: On the home page under the Send and Receive menu > Send/Receive Files > Switch to Alternate Send Methods > Browse for the file to upload This issue is now resolved. Thank you for your patience..

Duration: 4 hours and 5 minutes

Affected Components: Trizetto

Dec 3, 22:24:21 GMT+0
Investigating - TriZetto Provider Solutions is aware that users may be experiencing slowness or errors when attempting to send and receive files via Secure File Transfer Protocol (SFTP) today, Wednesday, December 3, 2025\. If unable to upload files, clients can utilize the Alternate Send Method by navigating to the following: On the home page under the Send and Receive menu > Send/Receive Files > Switch to Alternate Send Methods > Browse for the file to upload No provider action is required; an update will be provided once available. Thank you for your patience..

Dec 4, 00:24:00 GMT+0
Resolved - TriZetto Provider Solutions is aware that users may be experiencing slowness or errors when attempting to send and receive files via Secure File Transfer Protocol (SFTP) today, Wednesday, December 3, 2025. If unable to upload files, clients can utilize the Alternate Send Method by navigating to the following: On the home page under the Send and Receive menu > Send/Receive Files > Switch to Alternate Send Methods > Browse for the file to upload This issue is now resolved..

Dec 3, 20:18:56 GMT+0
Investigating - TriZetto Provider Solutions is aware that clients are experiencing issues when attempting to submit claims using Secondary Online Submission(SOS), Wednesday, December 3rd, 2025. No provider action is required. We are working to resolve this issue. Thank you for your patience..

Duration: 6 hours and 14 minutes

Affected Components: Thinksmart Cloud, Patient Portal, ScheduleYourExam

Nov 24, 21:17:57 GMT+0
Identified - **This appears to be the same issue as the system interruption earlier today. The fix we applied seemed to only last for a short time.** **We are working to apply the fix with the hardware manufacturer right now.** **Check here for updates.** **Think Smart Infrastructure Team**.

Nov 24, 21:35:52 GMT+0
Identified - **88% of Cloud servers are online and functioning. We are working to move the remaining 12% of servers to redundant storage system. We are working on an ETA for this.** **Thanks for the patience**.

Nov 24, 21:56:25 GMT+0
Monitoring - **gateway services needed to be moved to a new system and should show a brief outage but return to service in just a few minutes.**.

Nov 24, 17:33:31 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 24, 22:06:27 GMT+0
Identified - **For the remaining cloud servers that are on the affected Virtual Disk Group we are moving them to redundant storage to get then off this disk group. this has to be done in very small batches. I will be publishing a list in our #technical support channel as to the server numbers. Our technical support representatives will reach out to every client on this list and let then know. we will also call each client as they return to service.**.

Nov 24, 23:47:31 GMT+0
Resolved - **We are moving the remaining systems to redundant storage. all systems are operational while we move remaining systems.**.

Nov 24, 18:44:52 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. Systems should be coming back online slowly..

Nov 24, 17:39:51 GMT+0
Identified - **System required a hard reset and that has been accomplished. it will start again to during which time you will not have access. this time that this is taking has ensured that we are safeguarding any potential data issues that would require restore from backups which are time consuming for you.** **We are monitoring the systems to ensure everything is working and returning to normal status.** **Update ETA: 9:50AM PST** **Thank you again for your patience as we return to normal operation.** **Think Smart Engineering Team**.

Nov 24, 18:58:31 GMT+0
Identified - **88% of CPM cloud servers are back online and have returned to working status.** **92% of CL cloud servers are back online and have returned to working status.** **We are working to have the remaining servers online as quick as possible.** **UPDATED ETA for 100% return to service: 11:00am PST**.

Nov 24, 19:38:00 GMT+0
Monitoring - **99% of CPM and CL Cloud Servers are up and running as expected.** **We will report when the final cloud servers are operational.** **Thank you for your patience and understanding during this interruption to your business.** **Think Smart Engineering Team**.

Nov 24, 20:19:36 GMT+0
Resolved - | Incident start: 11/24/2025 08:39AM PST Incident update: 11/24/2025 12:14PM PST Elapsed time: about 4 hours | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | 100% of all cloud servers are operational. If you have any further issues, please call out technical support at (800) 941-4913 Option 1.Our team will be closely monitoring the system over the next 24 hours to ensure system stability.Thank you for all your patience during this interruption to your business. Think Smart Engineering Team |.

Nov 24, 21:00:00 GMT+0
Investigating - CONNECTION ISSUES MAY BE STARTING AGAIN - LOOKING INTO THIS NOW..

Nov 24, 21:02:05 GMT+0
Investigating - **There are new reports of cloud issues where users are not connecting. Our team is already looking at the situation and we will provide updates here with ETA's when available.**.