cpm.status Status - Incident history https://cpmstatus.instatus.com cpm.status Wed, 29 Jul 2026 13:47:57 +0000 Trizetto down (timeout error) Type: Incident Duration: 4 days, 23 hours and 18 minutes Affected Components: Trizetto Jul 29, 13:47:57 GMT+0 - Investigating - Trizetto is currently investigating this incident. Aug 3, 13:05:47 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 days, 23 hours and 18 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>13:47:57</var> GMT+0</small><br><strong>Investigating</strong> - Trizetto is currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>13:05:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 29 Jul 2026 13:47:57 +0000 https://cpmstatus.instatus.com/incident/cms653krm03b81apaqmziggmn https://cpmstatus.instatus.com/incident/cms653krm03b81apaqmziggmn Trizetto down Type: Incident Duration: 15 hours and 53 minutes Affected Components: Trizetto Jul 28, 19:16:42 GMT+0 - Investigating - Trizetto is currently investigating this incident. Jul 29, 11:10:01 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 15 hours and 53 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>19:16:42</var> GMT+0</small><br><strong>Investigating</strong> - Trizetto is currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>11:10:01</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 28 Jul 2026 19:16:42 +0000 https://cpmstatus.instatus.com/incident/cms51eian0c7i0zlrtqdzaik7 https://cpmstatus.instatus.com/incident/cms51eian0c7i0zlrtqdzaik7 Allscripts experiencing issues Type: Incident Duration: 5 days and 39 minutes Affected Components: Veradigm / Allscripts Jul 27, 14:23:45 GMT+0 - Resolved - This incident has been resolved. Jul 22, 13:45:06 GMT+0 - Investigating - ALLSCRIPTS IS CURRENTLY EXPERIENDING ISSUES ON THEIR END AND THE PROGRAM MAY NOT BE WORKING. AT THIS TIME THERE IS NO ETA. Type: Incident

Duration: 5 days and 39 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>14:23:45</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>13:45:06</var> GMT+0</small><br><strong>Investigating</strong> - ALLSCRIPTS IS CURRENTLY EXPERIENDING ISSUES ON THEIR END AND THE PROGRAM MAY NOT BE WORKING. AT THIS TIME THERE IS NO ETA..</p> ]]> Wed, 22 Jul 2026 13:45:06 +0000 https://cpmstatus.instatus.com/incident/cmrw4wyee00wb0rqmwp6sz9xu https://cpmstatus.instatus.com/incident/cmrw4wyee00wb0rqmwp6sz9xu Address Validation Error Type: Incident Duration: 42 minutes Affected Components: Address Validation Jul 20, 19:00:07 GMT+0 - Investigating - ADDRESS VALIDATION FEATURE IS CURRENTLY NOT FUNCTIONING PROPERLY DUE TO CHANGES WITH THE USPS SITE. THIS HAS BEEN SUBMITTED TO THE DEVELOPMENT TEAM AND THEY ARE WORKING TO RESOLVE ASAP. AT THIS TIME THERE IS NO ETA. Jul 20, 19:42:09 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 42 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>19:00:07</var> GMT+0</small><br><strong>Investigating</strong> - ADDRESS VALIDATION FEATURE IS CURRENTLY NOT FUNCTIONING PROPERLY DUE TO CHANGES WITH THE USPS SITE. THIS HAS BEEN SUBMITTED TO THE DEVELOPMENT TEAM AND THEY ARE WORKING TO RESOLVE ASAP. AT THIS TIME THERE IS NO ETA..</p> <p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>19:42:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 Jul 2026 19:00:07 +0000 https://cpmstatus.instatus.com/incident/cmrtlacws00uc0ypcy1nkfu0x https://cpmstatus.instatus.com/incident/cmrtlacws00uc0ypcy1nkfu0x VisionWeb down Type: Incident Duration: 2 hours and 46 minutes Affected Components: Vision Web Jul 1, 16:41:58 GMT+0 - Resolved - This incident appears to have been resolved. Jul 1, 13:55:47 GMT+0 - Investigating - VisionWeb is currently experiencing issues on their end. At this time we have no ETA on a fix. Type: Incident

Duration: 2 hours and 46 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>16:41:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident appears to have been resolved..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>13:55:47</var> GMT+0</small><br><strong>Investigating</strong> - VisionWeb is currently experiencing issues on their end. At this time we have no ETA on a fix. .</p> ]]> Wed, 1 Jul 2026 13:55:47 +0000 https://cpmstatus.instatus.com/incident/cmr251sx3016t1aqlwtxni5br https://cpmstatus.instatus.com/incident/cmr251sx3016t1aqlwtxni5br Trizetto down (timeout error) Type: Incident Duration: 1 hour and 17 minutes Affected Components: Trizetto May 28, 15:39:22 GMT+0 - Resolved - This incident has been resolved. May 28, 14:22:35 GMT+0 - Investigating - Trizetto is currently investigating this incident. Type: Incident

Duration: 1 hour and 17 minutes

Affected Components:

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>15:39:22</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>14:22:35</var> GMT+0</small><br><strong>Investigating</strong> - Trizetto is currently investigating this incident..</p> ]]> Thu, 28 May 2026 14:22:35 +0000 https://cpmstatus.instatus.com/incident/cmppl1bqe02iwqqmb5ft8kkjs https://cpmstatus.instatus.com/incident/cmppl1bqe02iwqqmb5ft8kkjs Trizetto down (timeout error) Type: Incident Duration: 49 minutes Affected Components: Trizetto May 27, 13:57:54 GMT+0 - Investigating - Trizetto is currently investigating this incident. May 27, 14:47:21 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 49 minutes

Affected Components:

<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>13:57:54</var> GMT+0</small><br><strong>Investigating</strong> - Trizetto is currently investigating this incident..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>14:47:21</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 27 May 2026 13:57:54 +0000 https://cpmstatus.instatus.com/incident/cmpo4pq0m1k2eqkp15dwd2rog https://cpmstatus.instatus.com/incident/cmpo4pq0m1k2eqkp15dwd2rog Trizetto - socket read time out 30000 milliseconds error Type: Incident Duration: 2 hours and 7 minutes Affected Components: Trizetto May 15, 13:45:09 GMT+0 - Investigating - Trizetto is aware of the issue and is working to repair. At this time there is no ETA. May 15, 15:51:54 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 7 minutes

Affected Components:

<p><small>May <var data-var='date'> 15</var>, <var data-var='time'>13:45:09</var> GMT+0</small><br><strong>Investigating</strong> - Trizetto is aware of the issue and is working to repair. At this time there is no ETA..</p> <p><small>May <var data-var='date'> 15</var>, <var data-var='time'>15:51:54</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 15 May 2026 13:45:09 +0000 https://cpmstatus.instatus.com/incident/cmp6yz3ke02mdpflrs6n46z1f https://cpmstatus.instatus.com/incident/cmp6yz3ke02mdpflrs6n46z1f Trizetto - socket read time out 30000 milliseconds error Type: Incident Duration: 1 hour and 21 minutes Affected Components: Trizetto May 1, 14:16:08 GMT+0 - Investigating - Trizetto is aware of the issue and is working to repair. At this time there is no ETA. May 1, 15:36:44 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 21 minutes

Affected Components:

<p><small>May <var data-var='date'> 1</var>, <var data-var='time'>14:16:08</var> GMT+0</small><br><strong>Investigating</strong> - Trizetto is aware of the issue and is working to repair. At this time there is no ETA. .</p> <p><small>May <var data-var='date'> 1</var>, <var data-var='time'>15:36:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 1 May 2026 14:16:08 +0000 https://cpmstatus.instatus.com/incident/cmomzx0l800m3li98ngcvvzam https://cpmstatus.instatus.com/incident/cmomzx0l800m3li98ngcvvzam Vision Web Type: Incident Duration: 8 hours and 55 minutes Affected Components: Vision Web Mar 11, 23:00:34 GMT+0 - Resolved - Requires users to update their CrystalPM software. Mar 11, 14:05:54 GMT+0 - Investigating - Vision Web is currently experiencing integration issues on their end. This has been sent to their development team and is being looked at. Will report back as soon as more information is available. Type: Incident

Duration: 8 hours and 55 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>23:00:34</var> GMT+0</small><br><strong>Resolved</strong> - Requires users to update their CrystalPM software. .</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>14:05:54</var> GMT+0</small><br><strong>Investigating</strong> - Vision Web is currently experiencing integration issues on their end. This has been sent to their development team and is being looked at. Will report back as soon as more information is available. .</p> ]]> Wed, 11 Mar 2026 14:05:54 +0000 https://cpmstatus.instatus.com/incident/cmmm43evc0baun9qfytmel1h8 https://cpmstatus.instatus.com/incident/cmmm43evc0baun9qfytmel1h8 Trizetto Remits Error Type: Incident Duration: 3 hours and 15 minutes Affected Components: Trizetto Mar 3, 19:14:23 GMT+0 - Resolved - This incident has been resolved. Mar 3, 15:59:48 GMT+0 - Investigating - Per Trizetto: TriZetto Provider Solutions is aware of an issue preventing some users from viewing Electronic Remittance Advice (ERAs) on the Client Website. No action is required from providers at this time. We are actively working to resolve the issue and process the pending files. Type: Incident

Duration: 3 hours and 15 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>19:14:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>15:59:48</var> GMT+0</small><br><strong>Investigating</strong> - Per Trizetto: TriZetto Provider Solutions is aware of an issue preventing some users from viewing Electronic Remittance Advice (ERAs) on the Client Website. No action is required from providers at this time. We are actively working to resolve the issue and process the pending files..</p> ]]> Tue, 3 Mar 2026 15:59:48 +0000 https://cpmstatus.instatus.com/incident/cmmasn2cg0dknw0jvwmmmezsy https://cpmstatus.instatus.com/incident/cmmasn2cg0dknw0jvwmmmezsy Trizetto Timeout Error Type: Incident Duration: 6 hours and 1 minute Affected Components: Trizetto Mar 2, 13:54:36 GMT+0 - Investigating - Multiple reports of Trizetto outage. Issue is on their end. Mar 2, 19:55:22 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 hours and 1 minute

Affected Components:

<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>13:54:36</var> GMT+0</small><br><strong>Investigating</strong> - Multiple reports of Trizetto outage. Issue is on their end. .</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>19:55:22</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 2 Mar 2026 13:54:36 +0000 https://cpmstatus.instatus.com/incident/cmm98q7ds01u91aipivxvxjgb https://cpmstatus.instatus.com/incident/cmm98q7ds01u91aipivxvxjgb Thinksmart Down Type: Incident Duration: 6 minutes Affected Components: Thinksmart Cloud Feb 27, 23:39:10 GMT+0 - Investigating - We are currently investigating this incident. Feb 27, 23:44:43 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>23:39:10</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>23:44:43</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 27 Feb 2026 23:39:10 +0000 https://cpmstatus.instatus.com/incident/cmm5jaexv00k6pz6b4lf5fd67 https://cpmstatus.instatus.com/incident/cmm5jaexv00k6pz6b4lf5fd67 Thinksmart Cloud Type: Incident Duration: 15 minutes Affected Components: Thinksmart Cloud Feb 23, 20:47:38 GMT+0 - Investigating - We are currently investigating this incident. Feb 23, 21:02:37 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 15 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>20:47:38</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>21:02:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 23 Feb 2026 20:47:38 +0000 https://cpmstatus.instatus.com/incident/cmlzneel208dy13gud4h7xp86 https://cpmstatus.instatus.com/incident/cmlzneel208dy13gud4h7xp86 ADDRESS VALIDATION Type: Incident Duration: 21 hours and 24 minutes Affected Components: USPS (ADDRESS VALIDATION) Feb 23, 17:59:00 GMT+0 - Investigating - We are currently investigating this incident and will update when we have more information. Feb 24, 15:22:33 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 21 hours and 24 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>17:59:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident and will update when we have more information. .</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>15:22:33</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 23 Feb 2026 17:59:00 +0000 https://cpmstatus.instatus.com/incident/cmlzhdjkr06dv13gu7332mrio https://cpmstatus.instatus.com/incident/cmlzhdjkr06dv13gu7332mrio Thinksmart Cloud and ScheduleYourExam Type: Incident Duration: 2 hours and 48 minutes Affected Components: Thinksmart Cloud, ScheduleYourExam Feb 12, 15:29:12 GMT+0 - Investigating - Thinksmart cloud is currently experiencing issues, also affecting ScheduleYourExam. We are currently investigating this incident. Feb 12, 15:37:19 GMT+0 - Identified - Per Thinksmart: "We are currently experiencing a partial service interruption due to a hardware failure. We have had a memory module fail on one of our storage servers. Our team is addressing the issue and we expect to have that server back online shortly. We do not expect this to be a long-term outage." Feb 12, 15:58:15 GMT+0 - Identified - We identified that a RAM Memory module failed and signaled a partial failure as the module that failed was actively in use. A reboot did not clear the issue. We have enginners at the data center now and they are replacing the module with spares as well as moving clients to new system simultaneously. I am working to get a status from them, but they are literally inside the systems. I do not expect this to be a long issue. The longest amount of time will be replacing the module which takes a bit longer than a regular PC because its in a rack. Ill update on very regular intervals, I am waiting for a response from my last request. Feb 12, 17:04:44 GMT+0 - Identified - Per Thinksmart: system crashed due to load again. were are replacing the memory now. the system will not stay stable. \[10:55 AM\] estimated time to recover 10-15 mins \[11:00 AM\] Im watching a live feed to the data center and they already have the affected systems pulled from the racks and are working on the replacement now. I will update you here more than i update the [status.thinksmartinc.com](http://status.thinksmartinc.com) however it has been updated a few mins ago Feb 12, 17:30:43 GMT+0 - Identified - RAM has been replaced and servers are being restarted. ETA for full restore of services is 12pm CST Feb 12, 17:51:25 GMT+0 - Identified - system with hardware failure had been repaired as is back online. We are restarting the remote system to allow office to get back on. All systems are being restarted to ensure that everything is fully 100% operational. keep trying your logins as you should be back online as your system comes up. Feb 12, 18:17:20 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 48 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>15:29:12</var> GMT+0</small><br><strong>Investigating</strong> - Thinksmart cloud is currently experiencing issues, also affecting ScheduleYourExam. We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>15:37:19</var> GMT+0</small><br><strong>Identified</strong> - Per Thinksmart: "We are currently experiencing a partial service interruption due to a hardware failure. We have had a memory module fail on one of our storage servers. Our team is addressing the issue and we expect to have that server back online shortly. We do not expect this to be a long-term outage.".</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>15:58:15</var> GMT+0</small><br><strong>Identified</strong> - We identified that a RAM Memory module failed and signaled a partial failure as the module that failed was actively in use. A reboot did not clear the issue. We have enginners at the data center now and they are replacing the module with spares as well as moving clients to new system simultaneously. I am working to get a status from them, but they are literally inside the systems. I do not expect this to be a long issue. The longest amount of time will be replacing the module which takes a bit longer than a regular PC because its in a rack. Ill update on very regular intervals, I am waiting for a response from my last request..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>17:04:44</var> GMT+0</small><br><strong>Identified</strong> - Per Thinksmart: system crashed due to load again. were are replacing the memory now. the system will not stay stable. \[10:55 AM\] estimated time to recover 10-15 mins \[11:00 AM\] Im watching a live feed to the data center and they already have the affected systems pulled from the racks and are working on the replacement now. I will update you here more than i update the [status.thinksmartinc.com](http://status.thinksmartinc.com) however it has been updated a few mins ago.</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>17:30:43</var> GMT+0</small><br><strong>Identified</strong> - RAM has been replaced and servers are being restarted. ETA for full restore of services is 12pm CST.</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>17:51:25</var> GMT+0</small><br><strong>Identified</strong> - system with hardware failure had been repaired as is back online. We are restarting the remote system to allow office to get back on. All systems are being restarted to ensure that everything is fully 100% operational. keep trying your logins as you should be back online as your system comes up..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>18:17:20</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 12 Feb 2026 15:29:12 +0000 https://cpmstatus.instatus.com/incident/cmljm6ira006910ypmb5u2288 https://cpmstatus.instatus.com/incident/cmljm6ira006910ypmb5u2288 ABB Type: Incident Duration: 2 hours and 45 minutes Affected Components: ABB Jan 9, 17:02:26 GMT+0 - Investigating - FROM ABB: Please be advised we are currently experiencing an unplanned service outage that started around 11:15 AM ET. We working to restore service and will provide updates as available. We understand the inconvenience this may cause and appreciate your patience. Jan 9, 19:47:16 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 45 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>17:02:26</var> GMT+0</small><br><strong>Investigating</strong> - FROM ABB: Please be advised we are currently experiencing an unplanned service outage that started around 11:15 AM ET. We working to restore service and will provide updates as available. We understand the inconvenience this may cause and appreciate your patience..</p> <p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>19:47:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 9 Jan 2026 17:02:26 +0000 https://cpmstatus.instatus.com/incident/cmk74jgi709yckzymqj9hi0ea https://cpmstatus.instatus.com/incident/cmk74jgi709yckzymqj9hi0ea Trizetto Down Type: Incident Duration: 6 hours and 20 minutes Affected Components: Trizetto Dec 17, 21:36:21 GMT+0 - Resolved - This incident has been resolved. Dec 17, 15:16:32 GMT+0 - Investigating - Trizetto is currently investigating this incident. Dec 17, 16:04:22 GMT+0 - Investigating - TriZetto Provider Solutions is aware that users may be experiencing slowness or errors when attempting to send and receive files via Secure File Transfer Protocol (SFTP) today, Wednesday, December 17, 2025\. If unable to upload files, clients can utilize the Alternate Send Method by navigating to the following: On the home page under the Send and Receive menu > Send/Receive Files > Switch to Alternate Send Methods > Browse for the file to upload No provider action is required, an update will be provided once available. Thank you for your patience. Type: Incident

Duration: 6 hours and 20 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>21:36:21</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>15:16:32</var> GMT+0</small><br><strong>Investigating</strong> - Trizetto is currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>16:04:22</var> GMT+0</small><br><strong>Investigating</strong> - TriZetto Provider Solutions is aware that users may be experiencing slowness or errors when attempting to send and receive files via Secure File Transfer Protocol (SFTP) today, Wednesday, December 17, 2025\. If unable to upload files, clients can utilize the Alternate Send Method by navigating to the following: On the home page under the Send and Receive menu > Send/Receive Files > Switch to Alternate Send Methods > Browse for the file to upload No provider action is required, an update will be provided once available. Thank you for your patience..</p> ]]> Wed, 17 Dec 2025 15:16:32 +0000 https://cpmstatus.instatus.com/incident/cmja5mok2061264o179s2oiy1 https://cpmstatus.instatus.com/incident/cmja5mok2061264o179s2oiy1 Trizetto Down Type: Incident Duration: 2 hours and 34 minutes Affected Components: Trizetto Dec 11, 14:37:05 GMT+0 - Investigating - TriZetto Provider Solutions is aware that users may be experiencing slowness or errors when attempting to send and receive files via Secure File Transfer Protocol (SFTP) today, Thursday, December 11, 2025\. If unable to upload files, clients can utilize the Alternate Send Method by navigating to the following: On the home page under the Send and Receive menu > Send/Receive Files > Switch to Alternate Send Methods > Browse for the file to upload No provider action is required, an update will be provided once available. Thank you for your patience. Dec 11, 17:00:55 GMT+0 - Resolved - Per Trizetto, this incident has been resolved. Dec 11, 14:26:37 GMT+0 - Investigating - "Error: An established connection was aborted by the server." We are currently investigating this incident. Type: Incident

Duration: 2 hours and 34 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>14:37:05</var> GMT+0</small><br><strong>Investigating</strong> - TriZetto Provider Solutions is aware that users may be experiencing slowness or errors when attempting to send and receive files via Secure File Transfer Protocol (SFTP) today, Thursday, December 11, 2025\. If unable to upload files, clients can utilize the Alternate Send Method by navigating to the following: On the home page under the Send and Receive menu > Send/Receive Files > Switch to Alternate Send Methods > Browse for the file to upload No provider action is required, an update will be provided once available. Thank you for your patience..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>17:00:55</var> GMT+0</small><br><strong>Resolved</strong> - Per Trizetto, this incident has been resolved..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>14:26:37</var> GMT+0</small><br><strong>Investigating</strong> - "Error: An established connection was aborted by the server." We are currently investigating this incident..</p> ]]> Thu, 11 Dec 2025 14:26:37 +0000 https://cpmstatus.instatus.com/incident/cmj1j7dw700h5liaz7t4wctpz https://cpmstatus.instatus.com/incident/cmj1j7dw700h5liaz7t4wctpz Trizetto down (timeout error) Type: Incident Duration: 4 hours and 2 minutes Affected Components: Trizetto Dec 4, 14:30:26 GMT+0 - Investigating - TriZetto Provider Solutions is aware that users may be experiencing slowness or errors when attempting to send and receive files via Secure File Transfer Protocol (SFTP) today, Thursday, December 4, 2025\. If unable to upload files, clients can utilize the Alternate Send Method by navigating to the following: On the home page under the Send and Receive menu > Send/Receive Files > Switch to Alternate Send Methods > Browse for the file to upload No provider action is required, an update will be provided once available. Thank you for your patience. Dec 4, 18:32:37 GMT+0 - Resolved - TriZetto Provider Solutions is aware that users may be experiencing slowness or errors when attempting to send and receive files via Secure File Transfer Protocol (SFTP) today, Thursday, December 4, 2025\. If unable to upload files, clients can utilize the Alternate Send Method by navigating to the following: On the home page under the Send and Receive menu > Send/Receive Files > Switch to Alternate Send Methods > Browse for the file to upload This issue is now resolved. Thank you for your patience. Type: Incident

Duration: 4 hours and 2 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>14:30:26</var> GMT+0</small><br><strong>Investigating</strong> - TriZetto Provider Solutions is aware that users may be experiencing slowness or errors when attempting to send and receive files via Secure File Transfer Protocol (SFTP) today, Thursday, December 4, 2025\. If unable to upload files, clients can utilize the Alternate Send Method by navigating to the following: On the home page under the Send and Receive menu > Send/Receive Files > Switch to Alternate Send Methods > Browse for the file to upload No provider action is required, an update will be provided once available. Thank you for your patience..</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>18:32:37</var> GMT+0</small><br><strong>Resolved</strong> - TriZetto Provider Solutions is aware that users may be experiencing slowness or errors when attempting to send and receive files via Secure File Transfer Protocol (SFTP) today, Thursday, December 4, 2025\. If unable to upload files, clients can utilize the Alternate Send Method by navigating to the following: On the home page under the Send and Receive menu > Send/Receive Files > Switch to Alternate Send Methods > Browse for the file to upload This issue is now resolved. Thank you for your patience..</p> ]]> Thu, 4 Dec 2025 14:30:26 +0000 https://cpmstatus.instatus.com/incident/cmirj9bf201gd11t42fnkpihy https://cpmstatus.instatus.com/incident/cmirj9bf201gd11t42fnkpihy Trizetto Down Type: Incident Duration: 4 hours and 5 minutes Affected Components: Trizetto Dec 3, 22:24:21 GMT+0 - Investigating - TriZetto Provider Solutions is aware that users may be experiencing slowness or errors when attempting to send and receive files via Secure File Transfer Protocol (SFTP) today, Wednesday, December 3, 2025\. If unable to upload files, clients can utilize the Alternate Send Method by navigating to the following: On the home page under the Send and Receive menu > Send/Receive Files > Switch to Alternate Send Methods > Browse for the file to upload No provider action is required; an update will be provided once available. Thank you for your patience. Dec 4, 00:24:00 GMT+0 - Resolved - TriZetto Provider Solutions is aware that users may be experiencing slowness or errors when attempting to send and receive files via Secure File Transfer Protocol (SFTP) today, Wednesday, December 3, 2025. If unable to upload files, clients can utilize the Alternate Send Method by navigating to the following: On the home page under the Send and Receive menu > Send/Receive Files > Switch to Alternate Send Methods > Browse for the file to upload This issue is now resolved. Dec 3, 20:18:56 GMT+0 - Investigating - TriZetto Provider Solutions is aware that clients are experiencing issues when attempting to submit claims using Secondary Online Submission(SOS), Wednesday, December 3rd, 2025. No provider action is required. We are working to resolve this issue. Thank you for your patience. Type: Incident

Duration: 4 hours and 5 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>22:24:21</var> GMT+0</small><br><strong>Investigating</strong> - TriZetto Provider Solutions is aware that users may be experiencing slowness or errors when attempting to send and receive files via Secure File Transfer Protocol (SFTP) today, Wednesday, December 3, 2025\. If unable to upload files, clients can utilize the Alternate Send Method by navigating to the following: On the home page under the Send and Receive menu > Send/Receive Files > Switch to Alternate Send Methods > Browse for the file to upload No provider action is required; an update will be provided once available. Thank you for your patience..</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>00:24:00</var> GMT+0</small><br><strong>Resolved</strong> - TriZetto Provider Solutions is aware that users may be experiencing slowness or errors when attempting to send and receive files via Secure File Transfer Protocol (SFTP) today, Wednesday, December 3, 2025. If unable to upload files, clients can utilize the Alternate Send Method by navigating to the following: On the home page under the Send and Receive menu > Send/Receive Files > Switch to Alternate Send Methods > Browse for the file to upload This issue is now resolved..</p> <p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>20:18:56</var> GMT+0</small><br><strong>Investigating</strong> - TriZetto Provider Solutions is aware that clients are experiencing issues when attempting to submit claims using Secondary Online Submission(SOS), Wednesday, December 3rd, 2025. No provider action is required. We are working to resolve this issue. Thank you for your patience..</p> ]]> Wed, 3 Dec 2025 20:18:56 +0000 https://cpmstatus.instatus.com/incident/cmiqg9n5h019b10ktmly4clgi https://cpmstatus.instatus.com/incident/cmiqg9n5h019b10ktmly4clgi Thinksmart outage affecting SYE and Patient Portal Type: Incident Duration: 6 hours and 14 minutes Affected Components: Thinksmart Cloud, Patient Portal, ScheduleYourExam Nov 24, 21:17:57 GMT+0 - Identified - **This appears to be the same issue as the system interruption earlier today. The fix we applied seemed to only last for a short time.** **We are working to apply the fix with the hardware manufacturer right now.** **Check here for updates.** **Think Smart Infrastructure Team** Nov 24, 21:35:52 GMT+0 - Identified - **88% of Cloud servers are online and functioning. We are working to move the remaining 12% of servers to redundant storage system. We are working on an ETA for this.** **Thanks for the patience** Nov 24, 21:56:25 GMT+0 - Monitoring - **gateway services needed to be moved to a new system and should show a brief outage but return to service in just a few minutes.** Nov 24, 17:33:31 GMT+0 - Identified - We are continuing to work on a fix for this incident. Nov 24, 22:06:27 GMT+0 - Identified - **For the remaining cloud servers that are on the affected Virtual Disk Group we are moving them to redundant storage to get then off this disk group. this has to be done in very small batches. I will be publishing a list in our #technical support channel as to the server numbers. Our technical support representatives will reach out to every client on this list and let then know. we will also call each client as they return to service.** Nov 24, 23:47:31 GMT+0 - Resolved - **We are moving the remaining systems to redundant storage. all systems are operational while we move remaining systems.** Nov 24, 18:44:52 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Systems should be coming back online slowly. Nov 24, 17:39:51 GMT+0 - Identified - **System required a hard reset and that has been accomplished. it will start again to during which time you will not have access. this time that this is taking has ensured that we are safeguarding any potential data issues that would require restore from backups which are time consuming for you.** **We are monitoring the systems to ensure everything is working and returning to normal status.** **Update ETA: 9:50AM PST** **Thank you again for your patience as we return to normal operation.** **Think Smart Engineering Team** Nov 24, 18:58:31 GMT+0 - Identified - **88% of CPM cloud servers are back online and have returned to working status.** **92% of CL cloud servers are back online and have returned to working status.** **We are working to have the remaining servers online as quick as possible.** **UPDATED ETA for 100% return to service: 11:00am PST** Nov 24, 19:38:00 GMT+0 - Monitoring - **99% of CPM and CL Cloud Servers are up and running as expected.** **We will report when the final cloud servers are operational.** **Thank you for your patience and understanding during this interruption to your business.** **Think Smart Engineering Team** Nov 24, 20:19:36 GMT+0 - Resolved - | Incident start: 11/24/2025 08:39AM PST Incident update: 11/24/2025 12:14PM PST Elapsed time: about 4 hours | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | 100% of all cloud servers are operational. If you have any further issues, please call out technical support at (800) 941-4913 Option 1.Our team will be closely monitoring the system over the next 24 hours to ensure system stability.Thank you for all your patience during this interruption to your business. Think Smart Engineering Team | Nov 24, 21:00:00 GMT+0 - Investigating - CONNECTION ISSUES MAY BE STARTING AGAIN - LOOKING INTO THIS NOW. Nov 24, 21:02:05 GMT+0 - Investigating - **There are new reports of cloud issues where users are not connecting. Our team is already looking at the situation and we will provide updates here with ETA's when available.** Type: Incident

Duration: 6 hours and 14 minutes

Affected Components: , ,

<p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>21:17:57</var> GMT+0</small><br><strong>Identified</strong> - **This appears to be the same issue as the system interruption earlier today. The fix we applied seemed to only last for a short time.** **We are working to apply the fix with the hardware manufacturer right now.** **Check here for updates.** **Think Smart Infrastructure Team**.</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>21:35:52</var> GMT+0</small><br><strong>Identified</strong> - **88% of Cloud servers are online and functioning. We are working to move the remaining 12% of servers to redundant storage system. We are working on an ETA for this.** **Thanks for the patience**.</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>21:56:25</var> GMT+0</small><br><strong>Monitoring</strong> - **gateway services needed to be moved to a new system and should show a brief outage but return to service in just a few minutes.**.</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>17:33:31</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>22:06:27</var> GMT+0</small><br><strong>Identified</strong> - **For the remaining cloud servers that are on the affected Virtual Disk Group we are moving them to redundant storage to get then off this disk group. this has to be done in very small batches. I will be publishing a list in our #technical support channel as to the server numbers. Our technical support representatives will reach out to every client on this list and let then know. we will also call each client as they return to service.**.</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>23:47:31</var> GMT+0</small><br><strong>Resolved</strong> - **We are moving the remaining systems to redundant storage. all systems are operational while we move remaining systems.**.</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>18:44:52</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. Systems should be coming back online slowly..</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>17:39:51</var> GMT+0</small><br><strong>Identified</strong> - **System required a hard reset and that has been accomplished. it will start again to during which time you will not have access. this time that this is taking has ensured that we are safeguarding any potential data issues that would require restore from backups which are time consuming for you.** **We are monitoring the systems to ensure everything is working and returning to normal status.** **Update ETA: 9:50AM PST** **Thank you again for your patience as we return to normal operation.** **Think Smart Engineering Team**.</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>18:58:31</var> GMT+0</small><br><strong>Identified</strong> - **88% of CPM cloud servers are back online and have returned to working status.** **92% of CL cloud servers are back online and have returned to working status.** **We are working to have the remaining servers online as quick as possible.** **UPDATED ETA for 100% return to service: 11:00am PST**.</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>19:38:00</var> GMT+0</small><br><strong>Monitoring</strong> - **99% of CPM and CL Cloud Servers are up and running as expected.** **We will report when the final cloud servers are operational.** **Thank you for your patience and understanding during this interruption to your business.** **Think Smart Engineering Team**.</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>20:19:36</var> GMT+0</small><br><strong>Resolved</strong> - | Incident start: 11/24/2025 08:39AM PST Incident update: 11/24/2025 12:14PM PST Elapsed time: about 4 hours | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | 100% of all cloud servers are operational. If you have any further issues, please call out technical support at (800) 941-4913 Option 1.Our team will be closely monitoring the system over the next 24 hours to ensure system stability.Thank you for all your patience during this interruption to your business. Think Smart Engineering Team |.</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Investigating</strong> - CONNECTION ISSUES MAY BE STARTING AGAIN - LOOKING INTO THIS NOW..</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>21:02:05</var> GMT+0</small><br><strong>Investigating</strong> - **There are new reports of cloud issues where users are not connecting. Our team is already looking at the situation and we will provide updates here with ETA's when available.**.</p> ]]> Mon, 24 Nov 2025 17:33:31 +0000 https://cpmstatus.instatus.com/incident/cmidfe9i001hc130b8tcpnblr https://cpmstatus.instatus.com/incident/cmidfe9i001hc130b8tcpnblr